Our goal is to help our clients comfortably reach their goals for retirement and for life. Critical to that process is providing a consistently high level of service that meets the needs of individual clients. Client satisfaction is so important to us that we contracted an independent consultant to conduct an audit of our client base to ensure that the service we provide is appropriate. We are very pleased to say that the results were overwhelmingly positive.
Summary of Results
(All scores are out of five, with five being the highest)
- Overall satisfaction with the relationship: 4.9
- Calls are returned promptly: 4.8
- Client would refer to friends, family and colleagues: 4.9
- Fully understands my goals for the future: 4.8
According to the independent firm that conducted the survey, they rarely see the following results:
- Marks as high as those we received
- Participation as high as ours
- Non-anonymous participation as high as ours
You might also be interested to know that our clients say that the two things that are most important to them in any relationship with a financial advisor are as follows:
- Having a clear plan in place to meet retirement goals
- Advisor is trustworthy
We were therefore pleased to receive such high ratings on these dimensions.
Our clients tell us it is very important to keep them up-to-date on what is happening with their portfolios and our views of the economy. In response to this need we have increased the frequency and format of our communications even further. In addition to our regular account reviews with our clients, they receive:
- A quarterly educational newsletter
- An invitation to our annual Town Hall Meeting
- Periodic commentary sent via e-mail and postal mail
- Scheduled conference calls
- Reformatted statements for better understanding
Victor Cannillo of Baron Financial Group spoke to students in the William Paterson University Financial Planning Program on February 17th 2011. Victor answered questions about the financial planning profession, gave interviewing advice to soon-to-be graduates, and defined the unique qualifications that distinguish a Fee-Only Advisor.
Laura Mattia of Baron Financial Group, spoke to Rutgers University Students from the Rutgers’ Finance Society on February 14, 2011, about the Financial Planning profession. Laura fielded questions from students regarding careers in the industry and the educational requirements for the CFP designation.
Laura Mattia’s article on financial planning appears in NAPFA Magazine in January 2011.
We are proud to announce that Medical Economics Magazine has chosen Baron Financial Group as one of the best financial advisors for doctors in 2010.
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The Baron Financial Group hosted a special client appreciation event at the Liberty Science Center on November 9, 2010.
The event provided a unique opportunity for the attendees to view a 42,000 year old baby woolly mammoth on loan from the Shemanovskiy Museum and Exhibition Center in Yamal, Russia.
Amazingly preserved, including eyelashes, ears, and internal organs, Lyuba, the baby wooly mammoth, was discovered in 2007 by a Siberian reindeer herder and his sons. Named after the herder’s wife, Lyuba is a scientific wonder, enhancing our understanding of the evolution of mammoths and their relatives, the elephant.
“Financial Empowerment: What everyone needs to know,” was presented by Laura Mattia at Temple Beth Sholom in Fair Lawn, NJ on November 17, 2010.
1. How are you and your firm compensated?
- Fee-Only? Fee only advisors put their clients interests first and therefore hold a fiduciary standard
- Fee-Based? Fee-based advisors are compensated both by an hourly fee and commissions on some insurance products.
- Commissions? Commissioned advisor’s compensations are directly tied to the type of product that they sell to you.
2. Does anyone in your firm receive compensation from investments that you may recommend?
Receiving compensation from a recommended investment vehicle leaves the possibility for a conflict of interest. That certain investment or insurance product may not fit your needs, but it probably will provide the sales person with a nice sized commission check.
3. Do you receive referral fees from attorneys, accountants, insurance professionals, and mortgage brokers?
It is important when working with a financial advisor that they refer you to professionals that they trust and are competent. If someone gets a free for referring, that may not be the best professional available to you.
4. Are you transparent with your fees and compensation?
Many people believe that their brokers are doing their investments for free. Of course, this is not the case, their fees are just so hidden that it may feel like they are doing it for nothing. It is important to fully understand how your advisor is compensated, and how much they are charging you.
5. Are you a fiduciary?
This is the most important question of all. A fiduciary is legally required to work in your best interests and to disclose any and all conflicts. If your advisor is not a fiduciary, you may need to ask who your advisor is really working for…
To see how Baron Financial Group answers these questions, call us at (1-866-333-6659)
James Shagawat writes about “The Balancing Act: The Importance of Re-balancing your portfolio” in Rounds Online, The Blog for Physicians.